Shadow Cats Hoodie

When it comes to delivery and returns, the goal is to balance transparency with customer reassurance.

1. Shipping Timelines: We process all orders within 1–2 business days, with standard shipping typically taking 3–5 business days depending on your location.
2. Tracking Transparency: Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your package in real-time.
3. Delivery Rates: We offer flat-rate shipping on all domestic orders.
4. Free Shipping Threshold: To provide extra value, all orders exceeding Rs.4000 qualify for free standard shipping automatically at checkout.
5. Secure Packaging: Every item is carefully inspected and packaged in eco-friendly materials to ensure it arrives in perfect condition while minimizing environmental impact.
6. Return Window: If you aren't completely satisfied, you can initiate a return or exchange within 3 days of receiving your delivery.
7. Condition Requirements: To be eligible for a full refund, items must be returned in their original, unused condition with all tags and packaging intact.
8. Refund Processing: Once we receive and inspect your returned item, your refund will be credited back to your original payment method within 5–7 business days.
9. Customer Support: If you encounter any issues with a damaged or missing delivery, our dedicated support team is available 24/7 to provide a replacement or solution. You can contact us at returns@mavernco.com